Website Terms, Privacy & Therapeutic Agreement

 

 

1. Website Disclaimer & Professional Boundaries

 

 

Information, Not Advice: The content on Talbot Psychotherapy is for educational purposes only and does not substitute for personal therapy or medical advice. Accessing this content does not establish a therapist/coach-client relationship. 

 

Crisis Communication: This website and my email are not monitored 24/7. In an emergency, do not wait for a reply. Please contact NHS 111, the Samaritans at 116 123, or attend your nearest A&E. 

 

Social Media Policy: I maintain a strict separation between my private life and clinical practice. I do not accept "friend" requests from current or past clients on personal platforms. You are welcome to follow my professional Talbot Psychotherapy page however, please be aware that engaging (liking/commenting) may identify you as a client to the public. I do not use Direct Messaging (DMs) for clinical or administrative purposes.

 

2. GDPR Privacy Policy

 

I am Joanne Henshall BACP Accredited Registrant (No. 373462) and ICO registered (ZA462988). I am committed to protecting your privacy under UK GDPR and 

BACP ethical guidelines. 

 

Information Collected: I collect contact details, health history, intake forms, and minimal clinical notes necessary for safe treatment.

 

​AI Transparency: I do not use AI-tools to write my clinical notes, or record sessions. To operate professionally , I need to use some third-party providers, that use AI tools but are secure and GDPR-compliant.

 

Third-Party Services: I use secure, GDPR-compliant professional industry-standard providers including Paypal Buisness (Payments),  Zoom PRO (video conferencing), Gmail, and HMRC tax and accountancy services, as needed.

 

Data Retention: Notes are kept for 7 years after your last session, in accordance with insurance requirements, then securely destroyed. You have the right to access your data via jo@talbotcounselling.co.uk

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Data handling complaints process can be accessed via the ICO website  @  https://ico.org.uk/make-a-complaint/  

 

 

3. Therapeutic Agreement & Logistics

 

 

Secure Video Sessions: We meet via Zoom. To ensure maximum confidentiality, I use unique, password-protected meeting links for every client and a secure Virtual Waiting Room. I will admit you to the session at our scheduled time.

 

Jurisdiction: All services are provided under UK jurisdiction.

 

Fees & Payments: All private session payments are processed securely through your Paypal Business invoice , or a direct fast bank transfer.

 

Cancellations: I require 24 hours’ notice to cancel or rearrange. Sessions cancelled with less than 24 hours’ notice, or missed sessions, remain payable at the full fee.

 

Public Encounters: If we meet in a physical public or online space, I will not initiate contact to protect your anonymity. You are welcome to say hello, but I will follow your lead.

 

 

4. Client Consent & Signature

 

By using this website or making an enquiry you confirm:

 

I have read and understood the Privacy Policy and Therapeutic Agreement.

I consent to the use of secure, unique Zoom links and understand the 48-hour cancellation policy.

I understand that website communication is not a crisis service.

 

 

Last Updated: June 2026 Copyright: © 2026 Joanne Henshall / Talbot Psychotherapy .All Rights Reserved. No part of this website's content may be reproduced, distributed, or transmitted in any form, by any means, without the prior written permission of the author.

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